We will gladly offer a full refund on all orders should you change your mind within 60 days of receiving your purchase.
All refunds will be sent to the original payment method. If you no longer have access to that payment method, we will issue an electronic gift card for the full balance.
All gift purchases will be reimbursed via an electronic gift card to the recipient.
To initiate your return, please click here and follow the step-by-step process.
We do not accept returns for:
- Items that are not returned in their original condition
- Items that are not returned in their original packaging
- Items that are returned outside of the return timeframe
All returns will be made with a free prepaid label delivered to the customer through email.
All Tsuki jewelry is checked thoroughly throughout our production and fulfillment processes. However, on rare occasions, a manufacturing fault may be found.
All of our jewelry comes with a six-month extended warranty which covers manufacturing defects and accidental damage that affects functionality.
Our products are made with completely natural, raw crystals. Some of these crystals will have inclusions and imperfections that may cause them to break easily. While these products should be treated with great care, we understand it is difficult to keep them protected all of the time. We want you to enjoy your products for years to come, so for this reason, we will provide free repairs to any damage that occurs within six months of receiving your purchase.
To notify us of any damages, contact our customer care team via email at: firstname.lastname@example.org